Details of the terms and obligations of the service provider, and the beneficiary

Upon signing the request for shipment of movables, the Consignor agrees to acknowledge, understand, and agree to all of the conditions set forth below. The terms and conditions shall constitute the rules and consequences of shipment of movables by Zajil (Hereinafter referred to as Zajil):

1. Waybill:

  1. The Consignor acknowledges that the movables are wholly owned by him or has an authorization to carry and sign on behalf of the original owner on all conditions. The Consignor shall be solely responsible for any damage, costs or additional costs incurred by Zajil due to his violation.

  2. The Consignor must fill all the data on the sticker and the waybill with his knowledge and make sure that the address provided is correct. Zajil is not responsible for the delay, damage or loss resulting from the violation of the Consignor. The Consignor shall indicate the number and type of movables, the necessary methods and precautions that the carrier should take upon the carriage of such movables in accordance with the applicable rules in this regard. The Consignor shall be liable to Zajil and third parties for any damage resulting from the inaccuracy, incorrectness and inadequacy of the information that should be stipulated in the waybill.

  3. The Consignor’s signature on the waybill without notes or reservations shall be considered as recognition of the validity of the data provided in the waybill.

2. Conditions of Movables:

First: Prohibited materials:

Prohibited substances or dangerous materials or materials prohibited to be carried by law, including but not limited to:

  1. All kinds of drugs and alcohol

  2. Local or foreign currency such as (Gold – silver – precious metals).

  3. Fireworks and weapons of all kinds.

  4. Prohibited publications and materials that contradicts Saudi traditions, ethics, public morals, regulations and laws.

  5. Materials of unusual value such as works of art, precious stones, metals, etc.

  6. Commercial papers such as cheques, financial shares, invoices, sukuk, account books, credit cards, treasury bonds, bonds, documents, or seals for items related to disputes, cases or otherwise.

  7. Materials that are perishable by heat.

  8. Animals such as purebred horses, cattle, cats, etc.

Second: Materials that can only be carried under a special contract:

Materials that can only be transported under a special contract with Zajil includes:

  1. Hazardous substances such as toxins and acids.

  2. Compressed gas cylinders and liquid batteries.

  3. Flammable and combustible liquids.

  4. Precious materials such as antiques, jewelry, watches, mobile phones and prepaid sim cards.

  5. Cameras, television, radio, cassette recorders, video recorders, etc.

  6. Fragile materials which require a higher set of care in transportation.

  7. Materials with a value of 500 riyals and more.

  8. Medical materials that require special care and materials that requires cooling.

In the event that the consignor violates the conditions of carriage by carrying materials that may not be transported or shipping materials requiring a special contract, Zajil will not liable for any damage to the goods or third parties, and the consignor and consignee shall be jointly liable towards Zajil or others for breaching the conditions of the carriage.

3. Refusal to Transfer Movables:

  1. Zajil shall have the complete right to refuse to transfer any movables at its own discretion if there are legal reasons that prevents it from providing such service.

  2. Zajil reserves the right to refuse the transfer of movables at any time, even after accepting them by informing the Consignor if the movables may cause any delay or damage to other shipments or is against the applicable laws or these conditions.

4. Movables Inspection:

  1. In case of doubt, Zajil shall have the right to inspect and open movables to ensure that they are suitable for carriage.

  2. Zajil shall also have the right to open movables after receipt if requested by the competent authorities. Statements made by Zajil upon this matter are considered as a valid proof.

5. Damage or Loss of Movables

In case of damage to the movables, the consignor and the consignee shall have the right to claim for compensation in writing from Zajil and within one working days from the date of receipt. If the agreed period elapsed without claiming for compensation, it shall be deemed as a waiver and full discharge of Zajil's liability for compensation. Compensation shall be in accordance with the provisions of Article 8 herein.

6. Delivery

  1. The time and place of delivery of the consignment shall be the time and place agreed upon in the waybill. If the time and place of delivery of the consignment are not specified, the time and place shall be as dictated by the customs, practices, or customs applicable in the profession, considering the circumstances which may lead to any delay.

  2. Subject to the provisions of Article 7 herein, Zajil shall not be liable for any delay in delivery, wrong delivery, damage, or loss of movable property if this occurs due to an act beyond its control or due to the Consignors violation of the conditions stated in this policy or the nature of the movables or for emergency conditions or force majeure.

  3. The delivery of movables to the consignee shall be deemed to be a proof of delivery according to the description stated in the waybill, unless a written notice is delivered by the consignee stating the nature of the loss or damage of the movables within one working day of receipt.

  4. If the movables are not received by the consignee within 17 days from the date of arrival of the movables in the city of the consignee, the company has the right to dispose of the movables without any liability and the consignor or consignee shall not claim compensation for this matter.

  5. If the consignee receives the goods without reservation, the right of recourse against the carrier for delay shall be forfeited unless such reservation is sent to the carrier within 21 days of delivery.

  6. Zajil shall keep a documented record in which the procedures taken to deal with the postal items that could not be delivered for a period of non-less than one calendar year from the date taking the action.

  7. Zajil shall apply the announced procedures and rules to its platforms and service outlets with postal materials that could not be delivered to their owners due to the refusal of the consignee to receive them or for any other reason by the beneficiary. These rules shall consider, the number of attempts to be made for the receipt and approval of these rules, and procedures for international rules in this regard.

7. Liabilities & Obligations:

  1. The goods shipped shall be tightly sealed by the consignor and packaged in a good manner to allow transport and handling. The Consignor shall be solely liable for loss or damage because of poor packaging and handling. If the nature of the goods requires special preparation for carriage, the consignor shall do so in a manner that protects them from destruction and does not expose persons or other objects to damage and shall be liable for any damage resulting from his breach to this obligation.

  2. The Consignor shall be fully responsible for any damage, loss or additional expenses incurred by Zajil, including storage expenses amounting to (SR .............) per day. The value shall be calculated after 24 hours from the time of the final date of receipt according to item 6 - c.

  3. In the event of damage, loss or delay to one of Zajil flights due to the type and content of the movables, the consignor and consignee shall be jointly liable to indemnify Zajil or others for damages.

  4. The beneficiary of the postal services is entitled to submit his complaint to Zajil within a maximum period of 120 days from the date of filing the postal materials.

  5. Zajil shall have the right to refer to the beneficiary of the postal service in any money paid on behalf of the beneficiary in respect of the contracted service, after taking the prior consent of the beneficiary to do so, and to submit proof of payment to the governmental authorities.

  6. Any beneficiary provided with postal materials not belonging to him or has found any, shall notify Zajil through one of the approved means of communication.

  7. Zajil shall be obliged to keep the contracts of postal services provided to the beneficiaries for a period not less than one calendar year. The burden of proving the beneficiary's consent shall be the sole responsibility of Zajil.

  8. Zajil shall have the right to destroy, unload and withdraw the movables, if necessary, without incurring any compensation to the Consignor for such work.

  9. Zajil shall be entitled to the cost of carriage for delayed or lost goods that are shipped due to force majeure or error by the Consignor or Consignee or their agents or representatives or because of an underlying or hidden defect in the goods or because of lack of volume or weight during transport due to the nature of the goods transported such as, evaporation, dehydration, maturation or any other reason beyond the control of Zajil which prevents it from executing the terms of the contract. Zajil shall be exempt from liability in all such cases.

  10. Shipping through Zajil is not covered by insurance and the maximum value of the goods sent for one waybill does not exceed the amount of 500 riyals. If the value of the goods is not provided by the customer in the waybill and invoices indicating the value mentioned on the waybill are not provided before proceeding to shipment, it will be considered as an approval that the goods are worth less than 500 riyals.

  11. In the event of loss, damage, destruction, damage, or damage caused by Zajil, Zajil liability limits shall be compensated on the basis of the value of the example.

  12. In the event of delay in the delivery of movables on the date agreed upon between the two parties and Zajil is responsible for the delay, the limits of Zajil's liability shall not exceed two and a half times the value of the carriage to be paid for the delayed parts. Such liability shall not exceed the value of the total carriage in accordance with the contract of carriage and provided that the consignor or consignee provide written notification within three days of receipt of the movables to claim compensation.

  13. In the event of indirect damages caused by Zajil due to the damage and destruction of all or some of the movables or loss or delay in delivery on the agreed date such as disruption of the production wheel or the arrival of the goods in the off-season or the loss of profits or the decline in the market value of the movables, Zajil's liability shall be limited in respect of such damages so as not to exceed the value of the carriage, provided that the consignor or consignee shall provide written notification within three days of receipt of the movables to claim compensation. However, if Zajil compensates the consignor for direct damages, its liability is fully exempt from indirect damages and is implicit in the compensation for direct damages.

The Consignor acknowledges and agrees to exempt Zajil from full liability in the following cases:

  1. One working day has passed since the consignee received the goods and signed the receipt.

  2. Delay or refusal to receive the movables by the consignee for more than 17 days from the date of arrival to his city of destination.

  3. Loss, damage or delay resulting from an error by the consignor.

  4. Loss or damage caused by mites, vermin and as a result of use and gradual damage and fragmentation.

  5. Loss or damage due to traffic accidents regardless of the cause.

  6. Loss or damage due to theft, If it is conducted by a non-employee of Zajil. If theft is conducted by a Zajil employee, its responsibility shall be limited to what is stated in Article 7-c.

  7. Loss, damage or delay beyond Zajil’s control, such as force majeure, which includes, disturbances by means of land or air transportation due to bad weather, outbreaks of fire, floods, wars, conflicts, security disturbances, government decisions, labor problems or obligations which extends its effects to Zajil.

8. General Provisions:

  1. The abovementioned conditions and instructions shall apply to all movables and consignments.

  2. The provision of this waybill is the basis of the contract, and in the case of a special contract, the provisions of this waybill will remain in force where there is no contradiction with the provisions of the special contract.

  3. This waybill is an integral part of the relevant regulations in force in the Kingdom of Saudi Arabia and any regulation contradicting to its provisions shall be nullified.

9. The consequences of breach of obligations by carrier or beneficiary

  • Zajil Company shall be responsible for the loss resulting from the damage or loss of the parcels as well as for the delay in delivery, if the incident that caused the damage, loss or delay in delivery occurred at the time when the parcels were in the custody of Zajil, unless it is proved that no error or negligence has been caused by Zajil or any of its employees or agents caused or contributed to the delay in delivery, loss or damage of the parcels. Zajil may be exempted from liability if it is proved that the delay in delivery or damage of the goods in whole or in part is due to an error caused by the consignor or consignee or their agents or representatives, or due to force majeure, or to an underlying or hidden defect in the goods. Zajil shall also be exempted from liability if there is a lack of volume or weight due to the nature of the goods such as drought or maturity, or for any other reason beyond the Zajil’s control which prevents it from implementing the terms of the contract of carriage.

  • Zajil shall not be liable for the delay in delivery, damage or loss of the goods if this results from the consignor submitting false data or information about the nature of the goods in the contract of carriage or the waybill and the consignor shall bear all losses and damages if he/she does not submit sufficient documents, data or information or non-conformity with reality.

  • Zajil shall not be responsible for any loss of volume or weight caused by the nature of the goods during carriage, provided that such loss shall not exceed the percentage prescribed in accordance with the general rules adopted in the carriage of such goods. If the goods are divided into groups or packages and the weight of each is indicated in the document, the allowable deficiency is determined based on the weight of each group or the individual package

  • Zajil shall be responsible to collect the amounts stipulated by the parties (Zajil and the consignor) under the contract of carriage from the consignee for the consignor’s account upon delivery. If the goods are delivered and payment has not been made, Zajil shall commit to pay such amounts to the consignor without prejudice to its right to go back on the consignee.

  • Zajil shall be fully liable for the parcels contents and shall be responsible for any consequences arising therefrom.

  • If it is necessary for Zajil to examine the parcels upon receipt and in the presence of the consignor or his representative in order to verify the contents and require the unpacking or opening of containers, Zajel must return the casings and containers to its original condition, and Zajil has the right to account the consignor or consignee for the value of what was spent as appropriate and in accordance with prevailing costs.

  • The consignor shall be liable for any damage caused to Zajil if it is proved that such damage was caused by error, negligence or default by the consignor, his employees, or agents.

  • If the nature of the goods to be carried requires special preparation for carriage, the consignor shall do so in a manner that protects them from destruction or damage and does not expose the persons or objects carried with them to damage. The consignor shall be liable for damages arising because of breach of this obligation. Zajil shall be liable for the breach of this obligation if it was aware that the consignor has not fulfilled or has neglected the special preparation and has carried out the carriage.

  • The consignor may request from Zajil after receiving the goods to seize the carriage and return it to him, or to forward it to another person other than the consignee or to a place other than the place agreed upon in the waybill, or any other instructions as long as the goods are in the possession of the company and provided that the consignor pays for what has been carried, the resulting expenses and compensate for the damage caused to Zajil due to the implementation of the new instructions in the following cases:

    1. If the original copy of the consignor’s waybill is not delivered stating such instructions with his warranty and signature to pay the additional expenses incurred and to compensate for the damages that may result from its implementation.

    2. If it contradicts with other Zajil obligations and adversely affects the conduct of its business, Zajil shall notify the consignor or consignee immediately after receiving the instructions and record such abstention on the copy of the waybill, otherwise it shall be liable for the losses and damages resulting therefrom.

  • Upon arrival of the parcels and goods at its destination, the consignee must accept the receipt of the goods and has the right to verify the safety of the goods. If the company refuses to allow him to do so, he may refuse to accept the goods.

  • When the consignee receives the parcels without reservation, his right of recourse against the company due to partial damage or destruction shall be forfeited, unless the consignee proves the status of the goods within thirty days from the date of delivery and the status of the goods shall be proved by specialists from the concerned government authority or by an expert appointed by the competent court.

  • When the consignee receives the goods or the packages without reservation, the right of recourse against the company due to delay in arrival shall be forfeited unless the reservation is sent to the company within (21) days from the date of delivery.

  • Notwithstanding any contrary agreement, if the consignee is responsible for payment of the carriage, the company shall have the right to seize the goods until payment of the carriage, storage of the goods, delay penalty, seizure compensation and all other costs incurred by the company in respect of the goods and any compensation due to the carrier under the waybill.

Rules and Procedures for Requesting Return of Postal Items:

- If the customer requests to return the shipment: the fees for returning the shipment are the same as the shipping fees that the customer paid before shipping his shipment.

- Amending the addressee: If the modification is in the same city, the modification is free of charge, and if it is a transfer to another city, in this case it will be a new shipment and the sender must visit the nearest Zajil branch to pay the transfer fee.

Beneficiary Complaints Handling Policy:

  1. Zajil is obliged to process the complaint of the beneficiaries of the postal service within 10 days from the date of submitting the complaint. Zajil shall also send a text message (SMS, Email or paper) regarding the processing of the complaint and provide them with reference numbers and inform them of the developments of the processing of their complaints and the new period expected to finalize processing, taking into account the time limit for handling the complaint.

  2. Zajil is committed to keep the complaint of the beneficiary of the postal service and all the procedures taken for one calendar year from the date of closing the complaint.

  3. Zajil is committed to address the complaints of the beneficiaries of the postal services through an electronic system in which the procedures of handling the complaint from the beginning of its submission until its closure are kept and documented.

Procedures for dealing with beneficiaries' complaints:

  1. Verify the validity of accepting the customer's complaint in accordance with the regulations of the Communications Authority and Zajil Company.

  2. Opening a report and giving the customer the report number.

  3. Follow-up of the communication by the relevant departments.

  4. Receipt of a statement, whether positive or negative.

  5. Informing the customer of the statement by text message of the procedures that have been taken to address his complaint.

  6. The complaint will be processed within a period of 10 working days, God willing.

  7. In the case of compensation, the client is informed of the required documents.

Rules and Procedures for Undelivered Materials:

  • Notifying the customer and stating in the service contract that the period of existence of the shipment in its final destination is 17 days. Additional amounts such as storage charges, transport fees, and delivery fees (if requested by the customer) will be charged after 17 days.

  • Communicate with the customer to choose between receiving the shipment through the branch or through delivery (with clarification of the total fees of the invoice including transport and delivery fee etc..)

  • In case of non-response by the recipient after the lapse of the said period, the consignor shall be communicated to return the shipments to him along with transport fees and in addition to providing delivery services.

  • In case the sending or receiving customer does not respond, the customer service staff opens a TICKET with the shipment’s status on the system. This TICKET is sent to the Operations Department to update the status on the system.

  • A new waybill shall be made with a new number for shipments destined for the abandoned cargo storage. The previous waybill number shall be the reference number for the new waybill.

  • The value of transport, storage and delivery allowance shall be added to the new waybill in addition to any additional fees in the old waybill, if any.

  • In case more than one month has elapsed since the shipment reached its final destination and has not been requested by any party, neither the sender nor the recipient, the company may dispose of the shipment as follows:

    1. Sell and retain the value of the goods for those entitled to dispose them, along with deducting any expenses incurred by the carrier or any amounts due to any governmental entity.

    2. Requesting the competent court to prove the condition of the goods and authorizing the company to appoint a judicial guard for the sender's account and at his responsibility.

    3. Unloading the goods in any suitable place or unload them in case they are packed in containers according to the circumstances and nature of the goods.

    4. Disposal of the goods as the carrier deems necessary and within reasonable measures.